At Harte & Craft, the safety, wellbeing, and fair treatment of our participants and customers is at the heart of everything we do.

Whether you join us at an after-school club, a children’s party, an adult workshop, a corporate team-building event, or purchase our craft kits and digital resources, you can trust that we work to the highest standards of safeguarding, safety, and professionalism.

Below you’ll find a summary of our key policies.
Full policies are available on request – please email us at hello@harteandcraft.co.uk

Safeguarding & Child Protection

  • We are committed to protecting children and young people from harm.
  • All staff are DBS checked and trained in safeguarding.
  • Our Designated Safeguarding Lead (DSL) is Emma Harte.
  • At school clubs, concerns are reported to the school DSL.
  • At parties or community sessions, concerns are referred to Harrow MASH or the police in urgent cases.

Lone Working

Many of our sessions are delivered by a single facilitator. Our Lone Working Policy ensures safe practice, including clear supervision arrangements, safe collection of children, and procedures for emergencies.

Health & Safety

  • We are committed to providing safe, well-managed activities.
  • All venues and activities are risk assessed.
  • Materials are age-appropriate and non-toxic.
  • A qualified Paediatric First Aider (St John Ambulance certified) is present at all children’s sessions.
  • Accidents are recorded and shared with parents/carers.
  • Fire exits and emergency procedures are checked before each session.

Data Protection & Privacy (GDPR)

  • We handle all personal information in line with UK GDPR.
  • We collect only what is needed (e.g. contact details, medical info, photo consent).
  • Data is stored securely and never shared without consent unless legally required.
  • Parents may withdraw photography consent at any time.
  • Our online shop complies with UK GDPR and consumer rights law.

Equality, Diversity & Inclusion

  • Creativity is for everyone.
  • We welcome children and adults from all backgrounds.
  • We celebrate diversity and adapt activities for children with SEND wherever possible.
  • Everyone is treated with dignity, kindness, and respect.

Behaviour & Anti-Bullying (Children’s Activities)

  • Our clubs and workshops are safe, fun, and inclusive spaces.
  • We encourage kindness, cooperation, and creativity.
  • Bullying, harassment, or unsafe behaviour will not be tolerated.
  • Persistent disruptive behaviour may result in exclusion without refund.

Complaints

  • We value feedback and take concerns seriously.
  • Complaints can be made verbally or in writing.
  • We will acknowledge complaints within 5 working days and aim to resolve within 14 days.
  • Safeguarding concerns are escalated immediately.

Online Safety

  • For digital workshops and resources:
  • Children must be supervised by a parent/carer.
  • Only secure, approved platforms are used.
  • No private contact is allowed between staff and children.

Photography & Media

  • Photos/videos are only taken with parental consent.
  • Images are stored securely and used only for approved purposes (e.g. website/social media).
  • Parents can withdraw consent at any time.

Terms & Conditions

  • Our Terms & Conditions cover bookings, payments, refunds, and behaviour for after-school clubs, parties, and workshops.

Online Shop Policy (Craft Kits & Digital Downloads)

  • When purchasing through our shop:
  • Craft kits are dispatched within X working days.
  • Digital downloads are available immediately after payment.
  • Refunds: 14 days for unused kits; downloads are non-refundable once accessed.
  • Craft kits may contain small parts – adult supervision is recommended.

Whistleblowing

  • Anyone (staff, parents, or participants) can raise concerns about unsafe or inappropriate behaviour.
  • All concerns will be taken seriously and investigated.
  • Whistleblowers are protected from retaliation.

Contact Us
If you have questions about our policies or wish to request a full version, please contact:

Emma Harte
Designated Safeguarding Lead (DSL)
hello@harteandcraft.co.uk